ABOUT

OBJECTIVE

Pronouns: she/her

Self-motivated, driven, and compassionate customer service/ IT expert with 6+ years of professional experience.


Possesses expertise in a wide variety of customer support, operational, technical, and training roles in both retail and corporate environments.


Looking to contribute my knowledge and skills set in a company that offers room for career development.

EMPLOYMENT

Apple: Genius

09/2019 - Present


Providing advice and hands-on technical support


Diagnosing product or software issues and providing ownership solutions


Face-to-face customer support as well as phone support, email communication and escalation, and iOS and Mac repairs

Apple: Technical Expert

11/2018 - 09/2019

-see above


Apple: Operations Expert

09/2016 - 11/2018


Inventory management and organization, including part and supply ordering


Store preservation tasks and work order management


Finding and providing retail and corporate resources to teammates and management



Apple: Genius Admin

08/2015 - 09/2016


Managing customer information through use of CRM systems


Making broad decisions to improve team effectiveness and quality


Active mentoring by building solutions and offering constructive feedback

TDC: Title Abstractor

09/2014 - 09/2015


Searching all public records titles to determine legality of property title as well as land and mineral ownership


Analyzing legal documents to outline the history of perspective land parcels


Abstracting land history as well as plotting maps according to historical records to create a modern record of property title

Education History


Penn State University, Main // Bachelor of Arts in Integrative Arts: Architecture & Design


-Minors in Architectural History, Classics, & Ancient Mediterranean Studies

-Foci on Art History & Design

-Architecture studio experience


Penn State School of the Arts // Opportunity Fund Grant // Independent Study on political influence of graffiti and street art in Athens, Greece

Skills & Abilities


Customer Service & Support

Hardware & Network Architecture

Software Support

Project Management

Procedural Development & Implementation

Languages

English... Italiano... Ελληνικά

Certifications

ACMT: 09/18 - present

ACiT: 10/17 - present

© 2021 Abby Schwab