ABOUT

OBJECTIVE

Pronouns: she/her

Self-motivated, driven, and compassionate customer service/ IT expert with 6+ years of professional experience.

Possesses expertise in a wide variety of customer support, operational, technical, and training roles in both retail and corporate environments.

Looking to contribute my knowledge and skills set in a company that offers room for career development.

EMPLOYMENT

Apple: Genius

09/2019 - Present

Providing advice and hands-on technical support

Diagnosing product or software issues and providing ownership solutions

Face-to-face customer support as well as phone support, email communication and escalation, and iOS and Mac repairs

Apple: Technical Expert

11/2018 - 09/2019

-see above

Apple: Operations Expert

09/2016 - 11/2018

Inventory management and organization, including part and supply ordering

Store preservation tasks and work order management

Finding and providing retail and corporate resources to teammates and management

Apple: Genius Admin

08/2015 - 09/2016

Managing customer information through use of CRM systems

Making broad decisions to improve team effectiveness and quality

Active mentoring by building solutions and offering constructive feedback

TDC: Title Abstractor

09/2014 - 09/2015

Searching all public records titles to determine legality of property title as well as land and mineral ownership

Analyzing legal documents to outline the history of perspective land parcels

Abstracting land history as well as plotting maps according to historical records to create a modern record of property title

Education History

Penn State University, Main // Bachelor of Arts in Integrative Arts: Architecture & Design

-Minors in Architectural History, Classics, & Ancient Mediterranean Studies

-Foci on Art History & Design

-Architecture studio experience

Penn State School of the Arts // Opportunity Fund Grant // Independent Study on political influence of graffiti and street art in Athens, Greece

Skills & Abilities

Customer Service & Support

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Hardware & Network Architecture

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Software Support

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Project Management

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Procedural Development & Implementation

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Languages

English... Italiano... Ελληνικά

Certifications

ACMT: 09/18 - present

ACiT: 10/17 - present

© 2021 Abby Schwab