ABOUT
OBJECTIVE
Pronouns: she/her
Self-motivated, driven, and compassionate customer service/ IT expert with 6+ years of professional experience.
Possesses expertise in a wide variety of customer support, operational, technical, and training roles in both retail and corporate environments.
Looking to contribute my knowledge and skills set in a company that offers room for career development.
EMPLOYMENT
Apple: Genius
09/2019 - Present
Providing advice and hands-on technical support
Diagnosing product or software issues and providing ownership solutions
Face-to-face customer support as well as phone support, email communication and escalation, and iOS and Mac repairs
Apple: Technical Expert
11/2018 - 09/2019
-see above
Apple: Operations Expert
09/2016 - 11/2018
Inventory management and organization, including part and supply ordering
Store preservation tasks and work order management
Finding and providing retail and corporate resources to teammates and management
Apple: Genius Admin
08/2015 - 09/2016
Managing customer information through use of CRM systems
Making broad decisions to improve team effectiveness and quality
Active mentoring by building solutions and offering constructive feedback
TDC: Title Abstractor
09/2014 - 09/2015
Searching all public records titles to determine legality of property title as well as land and mineral ownership
Analyzing legal documents to outline the history of perspective land parcels
Abstracting land history as well as plotting maps according to historical records to create a modern record of property title
Education History
Penn State University, Main // Bachelor of Arts in Integrative Arts: Architecture & Design
-Minors in Architectural History, Classics, & Ancient Mediterranean Studies
-Foci on Art History & Design
-Architecture studio experience
Penn State School of the Arts // Opportunity Fund Grant // Independent Study on political influence of graffiti and street art in Athens, Greece
Skills & Abilities
Customer Service & Support
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Hardware & Network Architecture
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Software Support
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Project Management
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Procedural Development & Implementation
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Languages
English... Italiano... Ελληνικά
Certifications
ACMT: 09/18 - present
ACiT: 10/17 - present
© 2021 Abby Schwab